27 Top Customer Feedback Tools for 2024
1. Mopinion
- Powerful customer feedback analysis with customizable dashboards
- Real-time visualization of customer data for quick and effective decision-making
- Integration with various platforms and tools for seamless feedback collection and analysis
Mopinion is a powerful online survey and feedback tool designed to help businesses collect, analyze, and leverage customer insights to improve overall customer experience. With its customizable dashboards and real-time data visualization, Mopinion offers seamless integration with various platforms for efficient feedback collection and analysis.
2. Feedier
- Diverse and easy-to-use feedback collection methods
- Real-time feedback analysis and visual dashboard
- Actionable insights from business and feedback data
Feedier offers an all-in-one user feedback software that allows businesses to collect and analyze feedback from various digital channels in real-time. With intuitive and actionable insights, businesses can improve customer experience and drive growth.
With its customizable forms, conversational feedback, and seamless integration with popular applications, Feedier is the ultimate solution for modern businesses looking to enhance customer satisfaction and engagement.
3. Feedbackify
- Comprehensive survey design and analysis capabilities
- User-friendly interface for easy survey creation
- Integration with multiple third-party applications
Feedbackify offers a user-friendly platform with advanced survey capabilities and seamless integrations. It's a trusted choice for businesses of all sizes seeking comprehensive feedback solutions.
Discover the power of Feedbackify and start gathering valuable insights to drive your business forward.
4. InMoment
- Comprehensive customer experience management
- Advanced feedback analysis and sentiment tracking
- Robust reporting and analytics
InMoment is a comprehensive customer experience management platform designed to elevate customer satisfaction and loyalty through advanced feedback analysis and robust reporting capabilities. With seamless integrations and scalable solutions, InMoment equips businesses with the tools they need to drive meaningful improvements in customer experience.
5. Qualtrics (& Clarabridge)
- Comprehensive feedback collection and analysis from various digital channels
- Real-time feedback visualization and reporting
- Customizable forms and data dashboards for actionable insights
Qualtrics (& Clarabridge) is an all-in-one customer feedback software that provides comprehensive feedback collection and analysis from various digital channels. It offers real-time feedback visualization, customizable forms, and data dashboards for actionable insights, making it a valuable tool for businesses.
6. Verint Experience Management
- Real-time feedback collection and analysis
- Customizable feedback forms for various digital channels
- Integration with essential business applications
Verint Experience Management is an advanced customer feedback tool that offers real-time feedback collection, customizable forms, and seamless integration with essential business applications. Its user-friendly features and comprehensive suite of functionalities make it an invaluable asset for businesses looking to enhance customer experience and drive meaningful changes based on user insights.
With Verint Experience Management, businesses can streamline feedback collection, analysis, and action, ultimately leading to improved customer satisfaction and loyalty. The platform's advanced analytics and reporting tools provide actionable insights for optimizing digital channels and enhancing overall customer experience strategies.
7. Wootric
- Real-time feedback collection and analysis
- Conversational, chat-like feedback forms for casual and non-invasive feedback
- Easy-to-use interface for building and configuring feedback forms
- Automated charts and customisable dashboards for advanced analysis
Wootric is the ultimate customer feedback tool that offers real-time feedback collection and analysis, conversational feedback forms, and customisable dashboards for advanced analysis. Seamlessly integrate with popular applications and gain valuable insights into customer satisfaction, loyalty, and overall experience.
8. HubSpot Customer Feedback
- Comprehensive and easy-to-use user feedback software
- Real-time analysis of feedback from websites, mobile apps, and email campaigns
- Customizable feedback forms with drag-and-drop functionality
- Conversational feedback feature for casual and non-invasive gathering of insights
HubSpot Customer Feedback is a comprehensive and intuitive user feedback software that provides real-time analysis of feedback from websites, mobile apps, and email campaigns. It offers customizable feedback forms with drag-and-drop functionality and a conversational feedback feature for casual and non-invasive gathering of insights.
Designed to be responsive and adaptable, HubSpot Customer Feedback is an essential tool for businesses looking to optimize their customer experience strategies and gather valuable insights.
9. Survicate
- Robust analysis of customer feedback
- Easy deployment of targeted surveys
- Integration with popular CRM and analytics tools
Survicate is a powerful user feedback and survey software that enables businesses to gather valuable insights, measure customer satisfaction, and drive meaningful improvements in their products and services. With its advanced features and seamless integration options, Survicate is a must-have tool for businesses looking to enhance their customer experience.
10. SurveyMonkey
- Easy to create and customize questionnaires
- Multi-language survey capability
- Integrations with popular applications for enhanced functionality
SurveyMonkey is a powerful online survey tool that allows businesses to create, distribute, and analyze surveys effortlessly. With customizable themes, multi-language support, and seamless integrations, businesses can gain valuable insights into customer feedback and market research.
Empower your business with SurveyMonkey and make informed decisions based on reliable data and feedback.
11. ProProfs’ Survey Maker
- Easy-to-use interface
- Conversational, chat-like feedback forms
- Automated charts generation
- Seamless integration with other applications
ProProfs’ Survey Maker is a user-friendly feedback software that offers conversational, chat-like feedback forms, automated insights generation, and seamless integration with other applications. Its intuitive interface and robust features make it an ideal choice for businesses seeking to enhance their customer feedback management processes.
12. Typeform
- User-friendly interface for creating surveys and questionnaires
- Customizable themes and branding options
- Flexible data collection methods including email, website, SMS, and social media
Discover the versatility and user-friendly interface of Typeform, equipped with customizable themes and flexible data collection methods. Elevate your data collection game with Typeform's interactive and visually appealing surveys and questionnaires.
Maximize user engagement and response rates with Typeform's intuitive design and integration capabilities, ensuring a seamless user experience for both creators and respondents.
13. TrustPilot
- Trusted user feedback and ratings
- Valuable insights for informed decisions
- Authentic and reliable user reviews
TrustPilot is a trusted platform for user feedback and ratings, providing valuable insights for informed business decisions. With authentic and reliable user reviews, you can build trust and credibility for your business.
Gain access to a wide range of features designed to help you make sense of user feedback and ratings, and showcase your business quality and reliability.
14. KiyOh
- User-friendly interface for easy feedback collection
- Real-time analysis and visualization of feedback data
- Customizable dashboards for advanced analyses
KiyOh is a robust customer feedback tool designed to collect, analyze, and leverage customer insights to enhance the overall customer experience. With its user-friendly interface, real-time feedback analysis, and customizable dashboard, KiyOh offers a comprehensive solution for businesses seeking to improve customer satisfaction and loyalty.
From competitive pricing to reliable reviews and a range of powerful features, KiyOh ensures businesses can effectively manage customer feedback and drive continuous improvements in their products and services.
15. Feefo
- Authentic customer reviews for credibility
- Insightful analytics for informed decision-making
- Enhanced online reputation management
Feefo is a leading customer feedback tool designed to help businesses gather, manage, and leverage authentic customer reviews to enhance online reputation and drive business growth. With powerful features and intuitive functionality, Feefo provides invaluable insights to optimize customer satisfaction and credibility.
Trusted by businesses of all sizes, Feefo delivers a competitive advantage through actionable customer feedback and reputation management tools, ensuring enhanced online presence and customer trust.
16. Bazaarvoice
- Collect and analyze customer feedback to improve products and services
- Engage with customers to build brand trust and loyalty
- Utilize actionable insights to drive business growth and enhance customer satisfaction
Discover the power of Bazaarvoice, a leading platform for collecting and analyzing customer feedback. With robust features and seamless integrations, Bazaarvoice empowers businesses to drive growth and enhance customer satisfaction through actionable insights.
Engage with customers, build brand loyalty, and make informed business decisions based on valuable customer feedback with Bazaarvoice.
17. Hotjar
- Powerful user behavior analysis
- Heatmaps provide valuable insights
- Easy to set up and use
Hotjar is a powerful tool that provides deep insights into user behavior, allowing you to optimize your website for better performance. With its user-friendly interface and comprehensive features, Hotjar is a valuable asset for businesses of all sizes.
Hotjar's heatmaps and user recordings offer businesses the ability to understand how users interact with their websites, enabling informed decisions to enhance the user experience and drive conversions.
18. Mouseflow
- User-friendly interface for easy navigation and analysis
- Powerful features for in-depth website visitor behavior analysis
- Real-time heatmaps and session replay for accurate user experience assessment
Mouseflow is a powerful website analytics tool that offers comprehensive insights into user behavior, enabling businesses to optimize their online presence and drive success. With user-friendly features and real-time data, Mouseflow is a valuable asset for businesses of all sizes.
Gain a deeper understanding of your website visitors and enhance your website performance with Mouseflow's advanced analytics and intuitive interface.
19. CrazyEgg
- User-friendly interface for easy navigation and setup
- Powerful data collection and analysis capabilities
- Real-time user behavior insights
CrazyEgg offers a user-friendly and robust tool for businesses seeking to gain valuable insights into their website performance and user behavior. With competitive pricing and advanced features, it's a go-to solution for businesses and entrepreneurs.
20. FullStory
- Comprehensive tracking of user interactions for a deeper understanding of customer behavior
- Advanced features for optimizing the customer experience on mobile and web platforms
- Powerful data visualization tools for analyzing and improving website performance
FullStory is a robust mobile analytics software designed to provide comprehensive tracking and analysis of user behavior, enabling businesses to optimize customer experience and enhance website performance.
With powerful features such as session replay, heatmaps, and conversion funnel analysis, FullStory empowers businesses to make data-driven decisions that drive improved user engagement and conversion rates.
21. Usersnap
- User-friendly interface with intuitive design
- Multi-platform compatibility for seamless integration
- Powerful and detailed analytics for insightful data
Usersnap is a versatile tool designed to streamline feedback collection and collaboration. With its user-friendly interface, detailed analytics, and multi-platform compatibility, Usersnap is a top choice for businesses seeking to enhance their user experience.
22. Userback
- Effortless bug and feedback tracking
- Robust collaboration tools for team productivity
- Seamless integrations with popular development tools
Userback offers effortless bug tracking, seamless feedback management, and robust collaboration tools. With its seamless integrations and user-friendly interface, Userback is a top choice for streamlining your development process.
23. Bugherd
- Efficient bug tracking and management
- Real-time reporting and collaboration
- Easy to use interface and intuitive workflow
Bugherd is a comprehensive bug tracking and management tool designed to streamline the bug tracking process for developers and designers. With real-time reporting and collaboration features, Bugherd offers an intuitive interface and seamless workflow, making it an essential tool for any development team.
Featuring customizable bug views, project management capabilities, and real-time reporting, Bugherd is a valuable asset for efficiently managing bugs and streamlining the development process.
24. Saber Feedback
- User-friendly interface and easy-to-use feedback forms
- Real-time feedback collection and analysis
- Customizable dashboards and charts for advanced analysis
- Seamless integration with various applications such as Slack, Google Analytics, Jira, and more
Saber Feedback is an all-in-one user feedback software that allows you to collect and analyze feedback from websites, mobile apps, and email campaigns in real-time. With its easy-to-use interface and robust analytics, Saber Feedback is an ideal solution for organizations seeking to improve customer experience and satisfaction.
25. Filestage
- Easy to use and intuitive interface
- Secure file sharing with AES 256-bit encryption
- Support for sharing large files without email limitations
Filestage offers secure and efficient file sharing, enabling teams to collaborate seamlessly. With advanced workflow management and real-time commenting, it's a versatile tool for modern businesses.
Experience the benefits of streamlined file collaboration with Filestage's user-friendly interface and robust security features.
26. UserReport
- Efficient feedback collection from websites and email campaigns
- Real-time analysis and visualization of feedback data
- Customizable feedback forms and dashboards
UserReport is a comprehensive feedback tool designed to help businesses collect, analyze, and act upon customer insights. With customizable feedback forms, real-time analytics, and targeted feedback options, UserReport is a valuable asset for understanding and improving customer experience.
27. IdeaScale
- Robust idea ranking and prioritization features
- Effective feedback management tools
- Collaboration and workflow management capabilities
IdeaScale offers robust innovation management solutions designed to enhance idea generation, collaboration, and workflow efficiency. With flexible pricing and a user-friendly interface, IdeaScale empowers businesses to drive innovation and achieve their strategic goals.
Experience seamless idea ranking, feedback management, and collaboration with IdeaScale's feature-rich platform tailored to meet the diverse needs of businesses.
28. UserEcho
- Easy-to-use interface for collecting and analyzing feedback
- Customizable feedback forms with drag-and-drop functionality
- Integrates seamlessly with various applications such as Slack, Google Analytics, Jira, Hubspot, Salesforce
Discover UserEcho, a user feedback software designed to help businesses collect, analyze, and act on customer feedback. With its intuitive interface and powerful features, UserEcho is a valuable tool for optimizing the online experience.
Integrate UserEcho seamlessly with other applications and easily share and act on feedback items in a timely manner with the help of smart alerts.
29. UseResponse
- Comprehensive user feedback software for all digital channels
- Easy-to-use interface and customisable forms
- Conversational feedback feature for casual and non-invasive user input
UseResponse is a comprehensive user feedback software that offers an easy-to-use interface with customisable forms and a conversational feedback feature. It is designed to provide businesses with valuable insights into user behavior and preferences, driving continuous improvement and customer satisfaction.
With seamless integration with popular applications and a cost-effective pricing model, UseResponse is a valuable asset for businesses seeking to optimize their online user experience and enhance customer satisfaction.
FAQ
What are the top features to look for in a customer feedback tool?
When considering a customer feedback tool, it's crucial to look for features that provide real-time feedback collection, sentiment analysis, integrated reporting, and omnichannel support. Additionally, features like AI-powered insights and customizable survey templates can greatly enhance the feedback process.
How can customer feedback tools help improve marketing strategies?
Customer feedback tools can significantly impact marketing strategies by providing valuable insights into customer preferences, behaviors, and pain points. This data can help in tailoring marketing messages, improving product positioning, and creating targeted campaigns that resonate with the audience.
What role does customer feedback play in enhancing brand reputation?
Customer feedback plays a critical role in enhancing brand reputation by allowing businesses to address customer concerns, showcase positive testimonials, and demonstrate a commitment to customer satisfaction. By actively seeking and responding to feedback, brands can build credibility and foster a positive brand image.
How important is it to invest in customer feedback tools for small businesses?
Investing in customer feedback tools is paramount for small businesses as it allows them to understand their customer base and make data-driven decisions. These tools provide insights that can help in identifying areas for improvement, differentiating from competitors, and building customer loyalty, all of which are essential for small business success.
How can businesses effectively utilize customer feedback to drive growth?
Businesses can effectively utilize customer feedback to drive growth by using insights to innovate products or services, enhance customer experience, and identify new market opportunities. By acting on customer feedback, businesses can continuously evolve and stay ahead of the competition.
FAQ
When considering a customer feedback tool, it's crucial to look for features that provide real-time feedback collection, sentiment analysis, integrated reporting, and omnichannel support. Additionally, features like AI-powered insights and customizable survey templates can greatly enhance the feedback process.
Customer feedback tools can significantly impact marketing strategies by providing valuable insights into customer preferences, behaviors, and pain points. This data can help in tailoring marketing messages, improving product positioning, and creating targeted campaigns that resonate with the audience.
Customer feedback plays a critical role in enhancing brand reputation by allowing businesses to address customer concerns, showcase positive testimonials, and demonstrate a commitment to customer satisfaction. By actively seeking and responding to feedback, brands can build credibility and foster a positive brand image.
Investing in customer feedback tools is paramount for small businesses as it allows them to understand their customer base and make data-driven decisions. These tools provide insights that can help in identifying areas for improvement, differentiating from competitors, and building customer loyalty, all of which are essential for small business success.
Businesses can effectively utilize customer feedback to drive growth by using insights to innovate products or services, enhance customer experience, and identify new market opportunities. By acting on customer feedback, businesses can continuously evolve and stay ahead of the competition.